Speak to a Packaging Pro today on 01905 457 000

Springpack Delivery
and Returns

Springpack provide next day delivery for orders placed before 3.30pm. Pay online or over the phone. Accepted payment methods include: Major credit and debit cards, BACS / FPS electronic bank transfer payments, Cash and Cheques. 30 days credit accounts.

start your order today

Find out how much your
delivery will cost you

Note: Please enter the first 3 digits of your postcode

Zone 1

Free Delivery – On orders over £200

£15 charge for orders under £200

Zone 2

Request a delivery quote

Contact us for a quote. Minimum small order (under £200) charge of £15

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DELIVERY

Our standard delivery service in the UK is between 1 to 3 business days. Order before 3:30pm and we’ll aim to deliver the next working day (our working days are Monday – Friday).

 

PLEASE NOTE: The delivery point MUST be accessible by HGV. Orders placed which are not suitable for delivery via HGV without prior acceptance and therefore undelivered, will incur a restocking charge and delivery fee will not be refunded

 

POSTCODE AREA’S

  • Zone 1 consists of the following postal area’s: WR, B, BS, DY, GL, HR, NP, OX, SN, TF, WS & WV. Selected CV, LE and NN postal area’s also now qualify for Zone 1.
  • Zone 2 will cover the rest of mainland UK, and we will need to quote you for delivery. Charges will vary by location, and whether or not an item is palletised. Due to the environmental impact of delivering goods, we will no longer be supplying products to the island of Ireland.

 

DIRECT DELIVERY

Items marked Direct Delivery are available, but they are not stocked by us. Once an order for one of these items has been placed, one of our specialist team will contact you directly.

To apply for a 30 days credit account, please click here to complete the credit application form. For the full terms & conditions on our payment terms please click here.

Please note: Any shortages or damage MUST be reported within 48 hours of delivery for investigation – click here to start

What happens if I receive a broken or damaged item?

You must check the products thoroughly when they are delivered. If in the rare circumstance you notice your order is damaged when it is delivered, then you should refuse to accept the delivery. Our courier will then inform us that you have refused the delivery, and we will arrange immediate dispatch of replacement goods.

 

If you happen to notice damages when the driver has departed, advise our sales team immediately by calling 01905 457 000. To speed up the process of us sending out replacement goods, it would be very helpful if you could provide a photograph showing the nature of the damage.

 

What do I do if items are missing?

Please check your order carefully on receipt to ensure everything is there. Occasionally, on orders comprising multiple parcels, the courier may not deliver the full order in one go. If the balance does not arrive on the next day, give us a call on 01905 457 000 email us [email protected] and we’ll chase it up for you.

 

 

What do I do if I’ve received the wrong items?

If we send you the wrong items, we’ll happily organise an immediate replacement.

 

 

What if I’ve changed my mind and no longer want the items?

Returned goods will be subject to a 15% handling and re-stocking charge. The product must be in a fully re-sellable condition and packaged as originally despatched. The Company reserves the right to refuse to re-stock or refund money for products purchased in error which are not in a re-sellable condition. The customer must inform The Company within 28 days of delivery of any issues with damaged goods or quality issues to ensure the claim is valid.

Direct Delivery Service

Items marked Direct Delivery are available, but they are not stocked by us. Once an order for one of these items has been placed, one of our specialist team will contact you directly.